Company: Tradespan Enterprises Limited
Address: RM 518, 5/F, 143 WAI YIP ST, KWUN TONG, HONG KONG
Email: service@fashionstyle711.com
Return policy
Client Care & Assurance
Return & Exchange Policy
We want every garment in your wardrobe to be worn with absolute confidence. Our 30-Day Fit Guarantee provides a clear, structured, and effortless return pathway.
30-Day Fit Guarantee
Eligible for Return or Exchange
- Initiated within 30 calendar days from verified carrier delivery.
- Items must be entirely unworn, unwashed, and completely unaltered.
- Strictly free of perfume scents, makeup stains, deodorant marks, or pet hair.
- Original designer hangtags, security ribbons, and packaging bags intact.
- Valid proof of purchase (Order reference number and checkout email).
Ineligible Items
- Garments showing visible evidence of wear, stretch distortion, or washing.
- Items with removed, cut, or damaged brand labels and security tags.
- Return requests submitted beyond the 30-day delivery threshold.
- Items marked as Final Sale, clearance specials, or intimate undergarments.
- Parcels sent without prior return authorization from our concierge desk.
STEP 01
Request Authorization
Email service@fashionstyle711.com stating your order number, item name, and reason for return or size exchange.
STEP 02
Receive Instructions
Our concierge desk responds within 24 hours with return authorization codes and designated return facility address.
STEP 03
Secure Dispatch
Package garments safely in outer protection and ship via any reputable carrier providing tracking documentation.
STEP 04
Inspection & Refund
Intake audit completed in 3 business days; refunds post to your original payment method in 3–7 banking days.
Damaged, Defective, or Incorrect Deliveries
In the rare event that an item arrives with a manufacturing defect, incorrect sizing label, or transit damage, Fashion Style 711 assumes full responsibility.
Please contact service@fashionstyle711.com within 7 days of delivery with clear photographs. We will immediately dispatch a complimentary replacement or execute a 100% full refund including all associated costs.
Return Shipping Fees & Size Exchanges
For standard preference returns or size adjustments, return postage fees are the responsibility of the client.
For size exchanges, we cover the standard shipping cost of sending the newly sized replacement garment back to your destination once the return is received and inspected.